First Clean Appointments
Welcome to the SRC family! We're thrilled to have you on board and hope that your initial experience with us has been fantastic. To ensure smooth operations and uphold our commitment to providing excellent service, we kindly request that clients notify us of any cancellations or rescheduling at least 2 business days in advance. In the event of a missed first cleaning without prior notice, a $50 No Call – No Answer fee will be invoiced for immediate payment. To resume service at your home, it is necessary to settle any outstanding fees. While we understand that enforcing such policies may cast us in the role of the "bad cop," it is crucial for us to respect the schedules and time commitments of all our clients. This approach ensures that we can consistently deliver superior, reliable, and sustainable service. Thank you for your understanding and cooperation.
Cancelation Policy:
Clients are required to provide a minimum of 48 hours' notice in the event of a cancellation or rescheduling of a service appointment. If a cancellation or rescheduling is made less than 48 hours before the scheduled service appointment, the card on file will be billed for 50% of the cost of the service. The billing for the cancellation fee will be processed using the card on file within 48 hours of the scheduled service appointment time.
Rescheduling- Less than 7 days
If a client requires a change to their scheduled cleaning service, the SRC team will do its utmost to arrange an alternative day within 5 business days. Should this be unfeasible, rest assured that your next appointment(s) is still guaranteed, and the billing rate for subsequent services will adhere to the quoted amounts based on your service intervals. Your satisfaction and convenience remain our top priorities.
Schedule Deviation Policy
Greater than 5 days After the initial cleaning, all clients receive detailed quotes illustrating the cost differences based on service interval frequencies (weekly, bi-weekly, semi-monthly, and monthly). Should you wish to modify your scheduled cleaning plan, we will make every effort to accommodate your request promptly. If we can reschedule within the same week, no additional charges will apply. However, if rescheduling is not possible, your next scheduled service will be billed according to the rate category determined by your next service interval. For instance, if you are currently on a bi-weekly interval plan and decide to skip the next appointment, your subsequent service, occurring in the following two-week period, would be billed at the monthly rate. We strive to ensure flexibility while maintaining transparent and fair billing practices.
No Call – No Answer Policy (At the Door) If the SRC team arrives at your home without receiving prior notice of your intent to cancel or change the service, the original scheduled service charge amount will be processed to any card on file. In the absence of a card on file, an invoice for immediate payment will be issued. We want to emphasize that we make such decisions with careful consideration and are dedicated to upholding this policy to maintain the quality of service for all our clients. Your understanding and cooperation are greatly appreciated.
Past Due Payment Policy
Effective February 2024 , our company has implemented a payment remittance policy to streamline our billing processes and ensure timely payments. This policy is applicable to all clients with past-due payments exceeding 14 days from the invoice due date.
Payment Remittance Policy
At SRC Cleaning, we take pride on actively working to make your experience as flexible as possible. As a result, we allow automatic billing (after your first manually paid invoice), invoice billing (14 days terms), Check payment on the day or service, Cash-app and Venmo. For further payment assistance, please email BillingSupport@srccleaning.com WE THANK YOU ALL FOR YOUR COOPERATION
The SRC Cleaning Family kindly requests and values your commitment and support in maintaining the efficiency of our operations. To achieve this, we are introducing some guidelines to ensure that we respect everyone's time and consistently meet our clients' requirements. Please understand that we recognize the complexities of life, and we are dedicated to being as accommodating and flexible as possible.
🏡 Whether it's your cozy residence or your bustling office, our expert team is here to ensure every nook and cranny shines with cleanliness and freshness.
Spring Special Offer: 🌸 Book now and receive a 15% discount on your first cleaning session! Sign up for recurring service and receive a life-time discount of 5% on your recurring booking. 🌸Refer a friend and both of you will enjoy an additional 10% off on your next booking!
Let SRC Cleaning be your partner in creating a fresh start this spring. Contact us today to schedule your appointment and let the sunshine in!
[Promotion Ends 05.31.24]
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